Terms of Service

Effective Date: May 2026

Welcome to SonuHenry®.

These Terms of Service govern your use of the SonuHenry® website, including all purchases, enquiries, digital interactions, and services made available through www.sonuhenry.com (the "Website").

By accessing or using this Website, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please refrain from using the Website.

1. About SonuHenry®

SonuHenry® is a founder-led and independently stewarded fashion House operating through a WordPress and WooCommerce e-commerce platform.

Throughout these Terms, references to "SonuHenry®", "we", "our", or "us" refer to the operators of this Website.

2. Website Use

You agree to use this Website lawfully, respectfully, and only for legitimate purposes.

You must not:

  • misuse or interfere with the Website or its infrastructure;
  • attempt unauthorised access to servers, systems, or customer data;
  • use the Website for fraudulent or unlawful purposes;
  • upload malicious software, harmful code, or disruptive technologies;
  • reproduce, copy, or commercially exploit Website content without written permission.

We reserve the right to restrict or terminate access to the Website where misuse or suspicious activity is identified.

3. Product Information & Availability

We aim to present all products, descriptions, imagery, sizing, and pricing as accurately as possible.

However:

  • product colours may vary depending on screen settings and devices;
  • product availability may change without notice;
  • we reserve the right to amend, discontinue, or limit products at any time.

The inclusion of products on the Website does not guarantee availability.

4. Orders & Acceptance

When you place an order through the Website, you are making an offer to purchase products subject to these Terms.

Orders are only accepted once you receive an official order confirmation and dispatch confirmation from SonuHenry®.

We reserve the right to:

  • refuse or cancel orders;
  • limit quantities purchased;
  • reject transactions flagged as high-risk, fraudulent, or unauthorised;
  • cancel orders where pricing or technical errors have occurred.

If payment has already been processed for a cancelled order, an appropriate refund will be issued.

5. Pricing & Payments

All prices displayed on the Website are listed in GBP (£) as the primary store currency unless otherwise stated.

For customer convenience, selected international currency conversions may also be displayed throughout the Website. These currency displays are provided for reference purposes only and may vary depending on exchange rates, payment providers, or financial institutions at the time of purchase.

The final transaction amount charged at checkout may differ slightly due to currency conversion fluctuations and applicable banking or payment processing fees.

Payments are processed securely through authorised third-party payment providers integrated with WooCommerce. SonuHenry® does not directly store full payment card information on its servers.

You agree that all payment details provided are accurate, authorised, and lawfully used.

6. Shipping & Delivery

Delivery timeframes provided are estimates only and may vary depending on location, courier services, customs processing, or external circumstances beyond our control.

SonuHenry® shall not be liable for delays caused by:

  • customs clearance procedures;
  • courier disruptions;
  • weather events;
  • strikes or transportation interruptions;
  • incorrect delivery information supplied by customers.

Responsibility for products transfers upon confirmed delivery to the delivery address provided at checkout.

7. Returns & Refunds

Returns and refunds are governed by our separate Returns & Refund Policy available on this Website.

Customers are encouraged to review the Returns & Refund Policy carefully before placing an order, as it outlines eligibility requirements, return conditions, applicable timeframes, and any product exclusions.

Where applicable, returns and refunds will be processed in accordance with relevant consumer protection laws.

8. Intellectual Property

All Website content is the intellectual property of SonuHenry® unless otherwise stated, including:

  • logos;
  • branding;
  • garment designs;
  • graphics;
  • written content;
  • layout;
  • photography;
  • videos;
  • creative direction;
  • design concepts.

The SonuHenry® name, logo, and associated brand assets may be protected by trademark and intellectual property laws.

No content from this Website may be copied, reproduced, distributed, modified, or commercially used without prior written consent.

9. User Submissions & Communications

Where users submit enquiries, messages, collaboration proposals, or other materials through the Website:

  • you confirm the information provided is accurate;
  • you retain ownership of your original submissions;
  • you grant SonuHenry® permission to review and respond to submitted materials;
  • confidential or commercially sensitive information should not be submitted unless specifically requested.

Submission of proposals or ideas does not create any partnership, agency, employment, or contractual relationship.

10. Third-Party Services & Links

This Website may contain links to third-party websites, platforms, payment providers, social media services, or external businesses.

These links are provided for convenience only.

SonuHenry® does not control and is not responsible for:

  • third-party content;
  • external privacy practices;
  • availability of third-party services;
  • accuracy of external information.

Accessing third-party websites is done at your own discretion and risk.

11. Website Availability

We aim to maintain uninterrupted access to the Website but cannot guarantee continuous availability.

The Website may occasionally become unavailable due to:

  • maintenance;
  • software updates;
  • server issues;
  • technical failures;
  • security incidents;
  • third-party hosting interruptions.

We reserve the right to modify, suspend, or discontinue parts of the Website without notice.

12. Limitation of Liability

To the fullest extent permitted by law, SonuHenry® shall not be liable for:

  • indirect or consequential losses;
  • loss of profits, revenue, business, or opportunity;
  • Website interruptions or technical issues;
  • unauthorised access to customer data caused by third-party attacks;
  • reliance on Website content or external links.

Nothing in these Terms excludes liability where exclusion would be unlawful under applicable consumer protection legislation.

13. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how personal information is collected, stored, processed, and protected through our WordPress and WooCommerce systems, including the use of cookies and related technologies.

14. Changes to These Terms

We reserve the right to update or amend these Terms of Service at any time.

Updated versions will become effective once published on this Website.

Continued use of the Website following changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For enquiries relating to these Terms of Service, please contact:

SonuHenry®

Email: contact@sonuhenry.com

WhatsApp: +44 7505 039549

Website: www.sonuhenry.com

Address:

Flat 16, Moredown House
Amhurst Road
London E8 2AP
United Kingdom