Shipping Policy

Last Updated: May 2026

Welcome to SonuHenry®.

This Shipping Policy outlines how orders placed through our website are processed, packed, shipped, and delivered.

As our website operates through WordPress and WooCommerce, shipping services are managed through integrated e-commerce and fulfilment systems.

1. Order Processing

All orders are subject to review, acceptance, and product availability.

Orders are processed and packed Monday to Friday, excluding UK public holidays.

Orders are generally dispatched on:

  • Mondays
  • Fridays

Orders placed after a scheduled dispatch period may be shipped during the next available dispatch window.

During periods of increased demand, collection releases, public holidays, or operational delays, processing times may vary.

2. Shipping Method

SonuHenry® uses Royal Mail and Parcelforce Worldwide as its principal shipping and delivery carrier for both UK and international orders.

Orders are fulfilled through Royal Mail Click & Drop® integrated with our WordPress and WooCommerce store infrastructure.

Our preferred method of shipment is a tracked and/or signed-for delivery service, selected where appropriate depending on:

  • destination;
  • parcel size and weight;
  • order value;
  • service availability;
  • shipment suitability.

Shipping services may vary between domestic and international deliveries and may be updated from time to time at the discretion of SonuHenry®.

Where available, shipments are generally sent using Royal Mail and Parcelforce Worldwide services that provide:

  • tracking;
  • delivery confirmation;
  • signature confirmation upon delivery where applicable.

At this time, SonuHenry® does not generally offer alternative courier providers during checkout unless otherwise stated.

This approach allows us to maintain a consistent, secure, and professionally managed delivery experience across our e-commerce operations.

3. Delivery Estimates

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery times may vary depending on:

  • destination country;
  • Royal Mail and Parcelforce Worldwide operational timelines;
  • customs processing;
  • public holidays;
  • seasonal demand;
  • adverse weather conditions;
  • circumstances beyond our reasonable control.

SonuHenry® shall not be held responsible for delays caused by third-party delivery providers or customs authorities.

4. Shipping Regions

SonuHenry® ships within the United Kingdom and may also ship to selected international destinations.

International shipping availability may vary depending on:

  • destination country;
  • Royal Mail and Parcelforce Worldwide service availability;
  • customs restrictions;
  • parcel size and weight;
  • shipping suitability.

If we are unable to ship to your location, we may contact you following your order or prior to dispatch.

5. Shipping Charges

Shipping charges are calculated during checkout and displayed before payment is completed.

Shipping fees may vary depending on:

  • delivery location;
  • parcel dimensions;
  • parcel weight;
  • selected shipping service;
  • applicable taxes or duties.

Promotional shipping offers may occasionally be provided at the discretion of SonuHenry®.

6. International Orders, Customs & Duties

For international orders, customers are responsible for any applicable:

  • import duties;
  • customs fees;
  • local taxes;
  • clearance charges.

These charges are determined by the destination country and are outside the control of SonuHenry® and Royal Mail and Parcelforce Worldwide.

Customers are responsible for ensuring that products ordered can be lawfully imported into their destination country.

International deliveries may be delayed due to customs processing procedures.

If customs charges are refused or a parcel is returned to us, SonuHenry® reserves the right to deduct any applicable original shipping costs, return shipping fees, and reasonable handling charges from any eligible refund.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping and contact information provided at checkout is accurate and complete.

If an order is returned due to:

  • incorrect address details;
  • failed delivery attempts;
  • refused delivery.

Additional shipping charges may apply before re-dispatch.

SonuHenry® is not responsible for orders delivered to incorrectly submitted addresses.

8. Tracking & Delivery Confirmation

Where available, customers may receive:

  • dispatch confirmation;
  • tracking information;
  • delivery confirmation updates.

Tracking visibility and delivery updates are dependent on Royal Mail and Parcelforce Worldwide systems and may not update immediately.

9. Lost, Delayed, or Damaged Deliveries

If your order appears delayed, lost, or arrives damaged, please contact us promptly at:

Email: contact@sonuhenry.com

Please include:

  • your order number;
  • full name;
  • delivery address;
  • relevant photographs where applicable.

Claims relating to damaged deliveries should be reported within a reasonable period following receipt.

10. Refused or Unclaimed Deliveries

If a shipment is refused or remains unclaimed and is returned to us, SonuHenry® reserves the right to deduct:

  • original shipping costs;
  • return shipping fees;
  • applicable handling costs.

From any eligible refund.

11. Shipping Restrictions

SonuHenry® reserves the right to:

  • refuse or cancel orders;
  • restrict shipments;
  • delay dispatch for verification purposes.

Where reasonably necessary for fraud prevention, operational security, or compliance purposes.

12. Contact

SonuHenry®

Email: contact@sonuhenry.com

WhatsApp: +44 7505 039549

Website: www.sonuhenry.com

Address:

Flat 16, Moredown House
Amhurst Road
London E8 2AP
United Kingdom

Important Notice

This Shipping Policy should be read alongside our:

  • Privacy Policy
  • Terms of Service
  • Returns & Refund Policy

Available on: https://www.sonuhenry.com/

SonuHenry® reserves the right to update or amend this policy at any time without prior notice.